Butler Plumbing Heating & Gasfitting Ltd

Smooth experience . Very professional .

Called for a bath...

Called for a bathroom quote and Paul mentioned he could also help me with my tankless hotwater system because he said it appeared to be broken mechanically. Workers showed up a couple days later did exactly what I already planned on doing myself, this included him spending 1 hour on the phone with his boss and manufacturer. Poor quality of work and charged me $350.00 @ 125/Hr labour. Prices and lack of transparency. Do not recommend.

I'm a DIY kind of...

I'm a DIY kind of guy, so I don't call for service often. I ran into an issue that I could fix myself, so I gave these guys a call. The plumber who came by was friendly and knowledgeable. He also worked quickly, which was appreciated since they charge by the hour. I'd be confident to call them again.

Unhappy

First I want to say that the young man who arrived at our business was pleasant and worked quickly. He seemed to know what the issue was and had the problem fixed in 10 min or less. 7 months ago Butler plumbing did the entire plumbing job for our new business construction. We paid many thousands of dollars for that work. Today we were told that the warranty on that work was 30 days only. For the less than 10 minutes work we were billed $178.00. On this invoice there were no charges for parts. This was labour and dispatch only. We find that excessive. The 30 days warranty is surprising to say the least. Perhaps this is normal practice for plumbers. We will be sure to seek plumbing assistance elsewhere from now on.